Customer support automation

Use our customer support automation solution for effective social media monitoring.

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getting started?

We'd love to hear from you.

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Challenge

  • To improve customer satisfaction and engagement, customer support requests must be filtered and efficiently directed to agents

Solution

  • Our ready-to-go solution automates the vast majority of typical customer support situations
  • An ideal gateway solution for small customer support teams that need to tackle huge volumes of customer requests
  • The model detects request urgency and customer intent to filter and direct requests
  • Human-in-the-loop flow continually updates the ML model for excellent accuracy, no matter what your customers request

Why Toloka’s adaptive ML models

  • Unbeatable accuracy: our models are pretrained on huge datasets
  • No infrastructure needed
  • Easy deployment
  • Dynamically reoptimized models which adapt to your data
  • Extreme scaling with automated decisions
  • Minimal effort for human-in-the-loop
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Supported solutions

Use one of our models out of the box, or fine-tune a model to fit your use case and your labeled data.

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Fractal