Challenge

• To improve customer satisfaction and engagement, customer support requests must be filtered and efficiently directed to agents

Solution

• Our ready-to-go solution automates the vast majority of typical customer support situations
• An ideal gateway solution for small customer support teams that need to tackle huge volumes of customer requests
• The model detects request urgency and customer intent to filter and direct requests
• Human-in-the-loop flow continually updates the ML model for excellent accuracy, no matter what your customers request