Sales/Solution Engineer

Our SaaS Solutions Engineers play a key role in our team, ensuring that our product is configured and deployed to best solve our customer’s problems and give them a great experience working with us.

You should be a logical, critical thinker who’s comfortable working in technical environments and writing some code. You should also be a good communicator, able to engage with our customers directly and coordinate with colleagues within our commercial team.

Toloka AI is a global tech company that offers end-to-end AI solutions based on the effective combination of Crowd+ML+Expert+Tech Platform. Our solutions are powered by the most diverse global crowd from 100+ countries speaking 40+ languages.

We bring together experts from all over the world to form our growing team of more than 260 people. Our team is globally distributed and works from several locations, including the USA, the Netherlands, Israel, Czech Republic, Serbia, and more. Our products provide access to human-powered data and are used by leading tech companies including Samsung, AliExpress, Bestplace, Handl, JetBrains, Leroy Merlin, Naver Labs, Replika, Trivago and many more. Working at Toloka unlocks the door to being able to work on global projects and our commitment to personal and professional growth.

• Provide technical leadership during new project implementation, engaging directly with our clients and providing expert product knowledge to create crowdsourcing solutions
• Create, test, and maintain product processes
• Monitor projects during go-live and on an ongoing basis to optimize data collection quality and speed
• Troubleshoot any process/technical issues in cooperation with the support team as needed
• Analyze data and processes and conduct research to understand how to better engage with the crowd and improve performance
• Work on projects internationally, engaging with customers and colleagues in different countries

• Experience as a technical account manager/salesperson or data analyst/scientist
• Ability to create and understand complex solutions, building pipelines with multiple stages and thinking critically
• Ability to write basic scripts in Python
• Confidence to communicate with data engineers and developers at a technical level and in their language
• Interest in continually learning and developing your knowledge and understanding of crowdsourcing/data science
• Familiarity with fast-paced environments where you manage multiple projects and handle large amounts of data, sometimes outside regular office hours

Would be nice to have:

• Experience working on crowdsourcing and/or machine learning projects
• Working knowledge of HTML, CSS, and JavaScript