You can return the funds previously transferred to your account in Toloka.
The steps for getting a refund depend on the way you added money to your account:
The steps for getting a refund are different for individuals and businesses.
Make sure you fill all the required fields marked with a red asterisk sign.
Write a refund request in any form in the Message field.
Click Send.
If your card is not active or lost, you can refund money to your bank account:
Make sure you fill all the required fields marked with a red asterisk sign.
Make sure you select the No, the card was lost/blocked/expired option.
Download the sample refund request, fill it in, and sign.
Click the Upload button in the refund form and attach the scanned copies of the following documents:
Click Send.
You can return funds to your bank account in one of these cases:
You transferred funds to your Toloka account using a bank transfer.
The card you used to transfer funds to your Toloka account was lost, replaced with a new one, or canceled. For this, follow the steps in the Refund money to your bank card section.
The steps for getting a refund are different for individuals and businesses:
Make sure you fill all the required fields marked with a red asterisk sign.
Download the sample refund request, fill it in, and sign.
Click the Upload button in the refund form and attach the scanned copies of the following documents:
Click Send.
PayPal deposits and refunds are only available to individuals who are not residents of Russia.
To return funds transferred using PayPal, fill in all the required fields marked with a red asterisk sign in the form below.
Make sure to correctly specify:
Last updated:Â March 29, 2023