Refund

You can return the funds previously transferred to your account in Toloka.

The steps for getting a refund depend on the way you added money to your account:

Refund money to your bank card

The steps for getting a refund are different for individuals and businesses.

If the card you used for payment is valid

Individual
Legal entity

  1. Fill in the refund form

    Make sure you fill all the required fields marked with a red asterisk sign.

  2. Write a refund request in any form in the Message field.

  3. Click Send.

If the card you used for payment is no longer valid

If your card is not active or lost, you can refund money to your bank account:

Individual
Legal entity

  1. Fill in the refund form

    Make sure you fill all the required fields marked with a red asterisk sign.

  2. Make sure you select the No, the card was lost/blocked/expired option.

  3. Download the sample refund request, fill it in, and sign.

  4. Click the Upload button in the refund form and attach the scanned copies of the following documents:

    • The signed refund request.
    • The first page of the payer's passport or ID card.
    • The bank statement about the closed, re-issued, or lost card that was used for payment.

  5. Click Send.

Refund money to your bank account

You can return funds to your bank account in one of these cases:

  • You transferred funds to your Toloka account using a bank transfer.

  • The card you used to transfer funds to your Toloka account was lost, replaced with a new one, or canceled. For this, follow the steps in the Refund money to your bank card section.

The steps for getting a refund are different for individuals and businesses:

Individual
Legal entity

  1. Fill in the refund form

    Make sure you fill all the required fields marked with a red asterisk sign.

  2. Download the sample refund request, fill it in, and sign.

  3. Click the Upload button in the refund form and attach the scanned copies of the following documents:

    • The signed refund request.
    • The first page of the payer's passport or ID card.
    • The copy of the payment document (receipt or statement).

  4. Click Send.

Refund money to your PayPal account

Warning

PayPal deposits and refunds are only available to individuals who are not residents of Russia.

To return funds transferred using PayPal, fill in all the required fields marked with a red asterisk sign in the form below.

Make sure to correctly specify:

  • Your email address.
  • The requester's login in Toloka.
  • The invoice number in Yandex Balance issued when you refilled your account.
  • The PayPal wallet from which you transferred funds to Toloka.

Fill in the refund form

Last updated: March 29, 2023

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