Registration and getting started

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I can't complete registration as an “individual requester”. I'm not getting an SMS code.
  1. Check the number you entered. You might have mistyped it.
  2. Check the number in Yandex ID. It must be set as your main number. If a different number is specified in Yandex ID, an SMS code will be sent to that number.

You can also use the recommendations in Yandex ID Help. If this doesn't help, contact support.

How do I change my account type from “Requester” to “Performer”?

You can't change the account type from “Requester” to “Performer”.

If you want to complete tasks, you need to register in Toloka once again, with a different username, but as a performer.

To create a performer account:
  1. Log out of your requester account.
  2. Go to the Toloka home page.
  3. Click Join.
  4. Follow the system instructions.
Note. You can use the same phone number to create a new account. For a step-by-step description of the registration process, see Registration and login.
The phone number belongs to another user

If you see this warning, make sure you entered the phone number correctly.

Please note that you can only have one requester account per phone number (see the User Agreement).

If your Yandex ID is linked to the wrong number, change it. For more information about linking a phone number, see Yandex ID Help.

If you don't remember your credentials in Toloka, use Restoring access.

If you deleted your Toloka account, create a new Yandex ID and register in Toloka.

How do I change the phone number in my account?

To change your phone number, go to Yandex ID and change your main number.

Note. If you don't have access to the old number, it takes a month to replace it. For more information about changing the phone number, see Yandex ID Help.

Other questions