Toloka documentation

Payment documents

Payment documents are handled in your Yandex.Balance account.

You can access it from your Toloka account. To do this:

  1. On the Profile page, click Transfer funds.

  2. Enter a top-up amount in USD. The minimum amount is $1.

  3. Click Transfer.

    You will be redirected to Yandex.Balance. Payment documents are located in the Acts section.

Warning

If you don't want to top up your account, don't click Create a billing invoice.

List of payment documents

  • The service delivery report and the tax invoice are formed on the first day of each month following the reporting month for the amount spent in the previous month (excluding the promo code bonus).

    You can send a copy of the service invoice by e-mail or order the original certificate. Learn more about ordering documents in the Yandex Balance Help.

    You can also request original service invoices via the form below.

    Request documents
  • Extended report

    Contains data on all invoices and payments. Available only in electronic form.

    To get the Extended report, go to Service invoices, select the reporting period in the Date from and To fields, enter your email and click Send by email.

  • Reconciliation report

    You can form the service invoice for the desired period. Reconciliation reports are sent to your email address. Learn more about ordering documents in the Yandex.Balance Help.

  • The service delivery report and the tax invoice are formed on the first day of each month following the reporting month for the amount spent in the previous month (excluding the promo code bonus).

    To download a copy of the service invoice, go to Invoices and click the account number. In the Invoice history section, click Printed form.

  • Extended report

    Contains data on all invoices and payments. Available only in electronic form.

    To get the Extended report, go to Service invoices, select the reporting period in the Date from and To fields, enter your email and click Send by email.

Edit your payment information

Restriction

You can't edit the dates and amounts of closing documents.

Edit document delivery addresses and payment details

You can edit your email address, the actual address for the correspondence delivery, and some payment details. To do this:

  1. Go to the Payers page.
  2. Click the edit link in the block with the desired payer.
  3. Edit the information.
  4. Click the Save button.

You can also send a request to change payment details to the document workflow group at: docs-project@support.yandex.com. In the request, specify a list of new and old payment details, the email you used to register in Toloka, and attach a copy of the document that confirms the changes (signed by the head of organization and with the organization's seal).

Fill out the form for receiving closing documents and acts

See also