# All questions on one page

Tip

If you are looking for the answer to a specific question, use Ctrl+F to search the page (Cmd+F on MacOS).

#### If you have a problem working with Toloka

In the section contents, select the stage where you encountered the problem and find the appropriate solution in the list. If not found, select the last item Other questions, fill out the form and wait for a response from the support team.

## Registration and getting started

I can't complete registration as an “individual requester”. I'm not getting an SMS code.
1. Check the number you entered. You might have mistyped it.

2. Check the number in Yandex ID. It must be set as your main number. If a different number is specified in Yandex ID, an SMS code will be sent to that number.

You can also use the recommendations in Yandex ID Help. If this doesn't help, contact support.

How do I change my account type from “Requester” to “Toloker”?

You can't change the account type from “Requester” to “Toloker”.

If you want to complete tasks, you need to register in Toloka once again, with a different username, but as a Toloker.

To create a Toloker account:

1. Log out of your requester account.

3. Click Join.

Note

You can use the same phone number to create a new account. For a step-by-step description of the registration process, see Registration and login.

The phone number belongs to another user

If you see this warning, make sure you entered the phone number correctly.

Please note that you can only have one requester account per phone number (see the User Agreement).

If you don't remember your credentials in Toloka, use Restoring access.

If you deleted your Toloka account, create a new Yandex ID and register in Toloka.

How do I change the phone number in my account?

To change your phone number, go to Yandex ID and change your main number.

Note

If you don't have access to the old number, it takes a month to replace it. For more information about changing the phone number, see Yandex ID Help.

Other questions

## Sandbox

How do I work with the Sandbox?

Register as a requester in the sandbox.

Register as a Toloker using another account.

Why don't I see my task in the Sandbox?

Make sure that:

1. The pool is started.

2. The Toloker is added as a trusted user.

3. The trusted user is registered in the sandbox as a Toloker.

4. The trusted user didn't use social networks when registering.

5. Your trusted Toloker matches the filters you set.

How do I see my pool through the eyes of a Toloker?

To test your task, add yourself as a trusted Toloker in the Sandbox. To do this, on the Tolokers page, click Add trusted users. Enter the username for the Toloker's account (case-sensitive).

What do I do if an error occurs on the server when I try to export a project from the Sandbox?

#### Try exporting the project without pools.

Select an exported project and don't select pools in the window that opens.Click Export.

#### If the error persists, refresh the token.

Go to Yandex ID.Under Sign in and device history, click Log out from all devices.Request new tokens in the Sandbox and main environment.Update the token in the Sandbox**Profile **.

How do I check my project in the mobile version of Toloka?

To do this, you will need a Sandbox version of the Toloka app. Write to support to get it.

Will a copy of the project exported from the Sandbox be updated in the main version if I edit the original?

You won't be able to update a previously exported project. If you clone a project from the sandbox again, its current copy is added. The old project doesn't change.

Why isn't anything happening when a test Toloker clicks Submit in the sandbox?

Use your requester account to preview the pool and check whether it's possible to submit a task. If this fails, most likely there is an error in your project.

How do I move control tasks from the Sandbox to the main pool?

The tasks themselves are not exported, only the project configuration and the settings of the selected pool. You can download the completed tasks from the pool in the Sandbox and import them to the exported pool.

Is it possible to use the same account for the Sandbox and the public Toloka version?

No, you need a separate account for each version of Toloka. To create a task in the Sandbox, register in it as a requester. To complete your own task, register another account for yourself as a Toloker.

I can't add a trusted user.

Possible reasons:

• The Toloker isn't registered in the sandbox. The account you registered in the Toloka production version won't work. Make sure you have specified the correct Toloker's account as a trusted one.

• The Toloker's account is authorized via social networks.Register a new user in Yandex.

Other questions

## Setting up a project

### Instructions

How do I show my instructions to the Toloker inside the task so that they don't need to open or close it?

There are three options:

For best results, we recommend that you pre-select the Tolokers that meet your requirements and set up the quality control rules.

Can I add a video player or audio player to my instructions?

Some tags disappear after I save the instructions.

You can't use unsupported tags because they are deleted when you save the project. List of supported tags.

How do I create different instructions for the training pool and main pools?

By default, the project instructions are displayed in the training pool. To use separate instructions for the training pool, deselect Use project instructions. Don't forget to update the training instructions if you change something in the general task instructions.

What do I do if the radio button attributes are displayed correctly in the preview, but disappear after saving?

If the tags or attributes disappear after you save the instructions (for example, checked="true"), it means that they are not supported. For the full list of tags that can be used in the instructions, see the Guide.

Other questions

How do I make an image expand to its maximum size on click?

To the component that inserts the image, add the parameters: real-size=true and screenshot=true.

How do I create a shortcut for adding a polygon in "image-annotation"?

To create a shortcut, add the following action to the "onKey" method:

onKey: function(key) {
var el = this.getDOMElement().querySelector(".image-annotation-editor__shape-polygon");

if (key === 'D') {
el.click();
}


If you need to further modify the area-selection editor, use this library.

You can't check loading of audio files in the preview mode, but you can do it in the sandbox if you do your task. To do this, register in the sandbox as a Toloker and add the Toloker username to your trusted list on the Tolokers page. For more information, see this post.

My Tolokers can't upload a file with the assignment

If none of the Tolokers can submit the assignment, the most likely reason is JS validation. Run JS validation again.

Export your project to the sandbox and try to complete the task in the sandbox yourself.

How do I check the task display in the mobile Toloka app?

To check the task's look-and-feel on the mobile phone screen, enable the emulation mode in Chrome or Safari and edit the CSS block.

You can also use the mobile version of the sandbox. Write to support to get access to it.

How do I use different numbers of response options for different questions?

Use concatenation, for example:

{{field type="checkbox" name=(concat "result." @index ) label=(concat "checkbox –
" @index) size="L"}}

Why is the iframe content not displayed when I add the input and output data to the HTML interface in the preview mode?

How do I add the text from an input variable to a checkbox label?

To pass a label in the input data, enter the input field name into the label.

For example, if you have the asd input field with the string type, the component would look like: {{field type="checkbox" name="like" label=asd hotkey="q"}}.

If you want to pass different label values in different tasks or the number of checkboxes may differ, use concatenation.

How do I hide expandable text?

You can hide text in an expandable section by using CSS styles, both in the task itself and in the instructions. You can see the sample code here.

How do I pass the value of the input variable to the “Button with click validation”?

Specify the name of the input field where you pass the link, without the brackets:

{{field type="button-clicked" name="ads" label="Click me" href=name_escape
action=true}}

How can I do it in JS so that if the checkbox is selected, the link is not required, but if the link is inserted, the checkbox is cleared?
1. See how this is implemented in the “Mining business contacts” template.

2. To solve the second problem, you can add another validation like this:

if (solution.output_values.url && solution.output_values.check) {return {task_id:
this.getTask().id,errors: {'url': {code: ''Insert a link or check the box if the site doesn't exist'}}}}

I selected one checkbox, but all the checkboxes are selected.

How do I add assignment validation depending on a checkbox, so that if an object is in the image, it must be selected, otherwise, a checkbox must be selected?

You can use JavaScript to add assignment validation depending on the checkbox. An example is provided in the “Search for information online” template.

How do I insert a calendar?

You can see an example in the comments for this project. The example includes the output data format and libraries to be added.

1. Click the “gear button” in project editing mode.

2. In the field that opens on the left, enter the links and press Enter.

Why doesn't the “Submit” button work in the task?

The issue is probably in the JS block. Try deleting its content, then test the Submit button in the preview mode.

How do I make tasks that have a varying number of response options and different options available?

You can do this using concatenation.

If you pass an array of values to the input field, use commas to separate the array elements. A response option will be generated for each of them in the interface. Input/output data for the sample projects are provided in the comments at codepen.io.

How do I deselect a radio button?

You can't deselect a radio button. You can only select another radio button as a different response option.

How do I, depending on the option selected, show a photo and make it mandatory or hide it and make it optional?

In this case, you need to leave the field optional in the output data and set up validation depending on the Toloker response. You can see how this is implemented in the “Text classification” template.

How do I prevent adding photos from the gallery so that when the Toloker clicks the add photo button the camera opens, rather than the gallery/camera choice?

Add sources="CAMERA" to the attributes of the image loading component. This disables adding photos from the gallery.

How do I run setSolution validation in "OnRender"?

Try to add a condition to check for the second progress bar:

setSolution: function(solution) {
var secondScale = this.getDOMElement().querySelector('.second-scale');

if(secondScale) {
secondScale.style.display = solution.output_values.grammar === 'no' ? 'block' : 'none';
}

},

How do I implement selection of 3 different areas in an image?

You can create a selection and drop-down list with category selection. See how it is implemented on this page (Dropdown list tab).

How do I use the Vue markup without the basic TolokaHadlebarsTask object?

To avoid conflict between the Vue markup and the Handlebars syntax, disable the "toloka-handlebars-templates" library and inherit from the Task/TaskSuite classes.

In the “Side-by-side image comparison” template, where do I specify a proxy for the task interface to create a task with three image options?

The “Side-by-side image comparison” template uses a component rather than an HTML tag. This means that you should enclose your proxy in curly brackets like this example: {{img src=(proxy image)}}.

How do I change the task background from the standard white color to a different color?

Use CSS to specify the color for the .task or .task-suite element. For example, to use a black background:

.task-suite {
background-color: #000000;
}
background-color: #000000;
}


You can also assign a class to the interface block with the image and set the background for this block only.

How do I validate the data entered by the Toloker in the Toloka interface?

You can check the link format using regular expressions. To do this, add the link validation JavaScript code with regexp to the task template.

For example: var regexp = /^(https://www.myurl.com/).{4,200}$/. You can also add a regular expression to the input field with the string type in the output data. Make the field mandatory. Then add the Text input field field in the task interface (in the HTML block) and specify the field name in the name attribute: {{field type="textarea" name="input" width="270px" rows=5}}  How do I add assignment validation depending on a checkbox? You can use JavaScript to add assignment validation depending on a checkbox. An example is provided in the “Search for information online” template. How do I enter a list of words line-by-line, display an element for each of them, and save the result to the output array? Pass an array of strings as the input field. For example, as shown in the screenshot: In HTML, use a special handlebar to iterate over this field. The code structure will look like this: {{#each words}} {{field type="radio" name="result" value=this label=this}} {{/each}}  How do I use sliders as interface elements for selecting parameter values? In the HTML code of the template, enter the following: <input type=""range"" list=""rng"" class=""res"">  and include the following in onRender in your JS: onRender: function() { // Generated DOM element for the task (available via #getDOMElement()) //Adding auxiliary variables var$root = $(this.getDOMElement()); var _this = this; var solution = TolokaHandlebarsTask.prototype.getSolution.apply(this, arguments);$root.on('change', '.res', function(){
var range_result = $(this).val() _this.setSolutionOutputValue('result', range_result); return solution; }) }  How can I expand the window with HTML/CSS/JS code in the online task editor? You can't expand the HTML window. To expand the JS and CSS fields, click any area within the field. How do I use the input data as a variable in the HTML block? Enclose the input field in double curly brackets {{text}}. How do I display formatted text from input data in the task? Enclose the input field in triple curly brackets {{{input_field}}}. More information about using the component. Can I use my own JS to build an interface in Toloka? You don't have to use our components for task interfaces. Feel free to create a custom design for your tasks. To do this, delete the library from the project template: • Click the “gear button” to open the settings. • Delete $TOLOKA_ASSETS/js/toloka-handlebars-templates.js.

See the documentation for descriptions of the structure of classes and how they work.

How do I use a variable number of inputs in HTML to be determined by the Toloker?

To change the number of output fields dynamically, use the recommendations from this page.

Are you going to implement an HTML/JS prettifier in the project design?

We didn't intend this window for any sophisticated development. Usually, the content is prepared in a third-party prettified editor, and the resulting code is pasted to the window prior to the update.

However, in the context of TolokaHandlebars editability, there are no differences between our window and a third-party editor.

How do I display the text in the input field as in the source (with the HTML tags)?

To display the text in the input field with HTML tags, use the <pre> tag. For example:<pre>{{text}}</pre>.

In this case, the text is rendered as is, in one scrollable line. To remove the scroll and avoid stretching the task card, add the following CSS to the block:

.task {
max-width: 800px;
}

pre {
white-space: pre-wrap;
}

What should the Toloker do if there is no selectable object in the image in an area selection task?

There are four options:

• Decompose the task: First select images with the items you need, then select areas in them.

• Select an arbitrary area in the image. For example, put a square in the upper-right corner.

Mention this in your instructions for reviewers.

• Ask the Toloker to skip the task and report it in a personal message. Messages are reviewed by the requester. If the selectable object is missing, the task is deleted from the pool (by resetting the overlap).

• Add the “No object” checkbox to the interface and make sure that your JS checks that either the object is selected or the checkbox is selected.

Other questions

### Input and output data

How do I insert a function that is called by an image click in my task?

You can find an example of the task template for selecting image groups at this link. The input and output data, as well as a fragment of the instructions, are in the comments to the project.

How do I add a mask for the input field, like dd.mm.yyyy for the date field or numbers only (10 or 12) for INN (Taxpayer Identification Number)?

To validate the input data format, you can use the output field type, specifying the acceptable or minimum/maximum values. For example, create an output field for the taxpayer number with the "string" type and enter its minimum and maximum length (like 10 and 12). To use a more sophisticated validation in the template, use RegExp.

To enter a date, you can add a calendar to the task interface. See an example of a calendar.

Do I need to convert all the images in the task to the same size or can they be different?

You can use different image sizes.

If a project's output data may include any number from 1 to 999999, can I specify a range?

You can't use a range as a fixed value.

Other questions

## Setting up a pool

### Filters

Can I select Tolokers from a specific city of residence or is the only option “Region by IP”?

Yes, you can do that. In the filters, select Profile → City. Please note that the profile data is entered by the Toloker when they register in Toloka. We recommended that you use the filters Region by phone number and Region by IP.

Can I use a skill beyond a particular pool or project and apply it to other projects as well?

Yes, of course — you can use the same skill for different projects. But most often, a skill is intended for a specific project. If the Toloker completes a certain task well, this doesn't mean that they will complete other ones successfully. Another disadvantage is that if you filter by skills that were set long ago, you will artificially limit the number of available Tolokers.

I want to calculate a skill based on performance in multiple projects. Is that possible? If it is, can I use “Aggregation by skill”?

If you mean multiple different projects, you can't do that.

You can merge all the projects into one and use History size in the quality control rules. See examples in the Control tasks post.

You can use Aggregation by skill, but you'll need to list all the possible values, which is probably not the best choice. Perhaps you'll find another method of aggregation helpful.

I created a project and a pool, but the Next button doesn't work or the preview shows a blank screen.

Toloka lets you know that something is wrong with the project. The blank screen often appears when there are errors in the task interface, including the JavaScript code. The Next button may be disabled if the output specification lacks some field or contains invalid values, or if, for example, you configured validation for a nonexistent field in JavaScript.

Are there any easy ways to assign a certain user a skill in Toloka, even if the Toloker didn't do any tasks (like I can do in the Sandbox)?

In the main Toloka version, you can only assign a skill to users who have completed at least one of your tasks. There is no option to assign a skill to an arbitrary user. To limit the audience of users who will see your project, use filters. For example, specify the city, date of birth, gender, or some other parameters of your target Tolokers.

Can I somehow limit the number of users that can take tasks from the pool at the same time?

Tasks from an open pool are available to every user that matches your pool filters. You can restrict access, like by using a skill.

The Tolokers completed training for the first pool and got the skill. A week later, we cloned the pool, but all the Tolokers lost their skill. Which parameter affects skill expiration? Do all the Tolokers need to complete the training again?

The validity period of the training skills is controlled by the Retry after parameter. The skill is deleted after a period specified in days in the Retry after field, if the Toloker:

• Has a skill value lower than the one specified in the Level required field.

Your users will need to be trained again.

Why is my project not available in the mobile version of Toloka?

Tasks in pools are automatically available in the web version of Toloka and the mobile app. Check the pool settings. You might have the Client = Toloka web versionfilter on.

Can I add an arbitrary user as a Toloker?

If the Toloker mismatches your preset filter, they can't see the task. You can only remove the restricting filter from the pool. You can test the task in the Sandbox by adding the desired user to your trusted list.

Can I set up a task to display it to users with certain demographic and geo parameters? For example, “US only, 30–45 years old”.

You can do that. To select Tolokers for the pool, use filters.

How do I make the task available not only from desktops, but also from mobile devices?

Tasks in pools are automatically available in the web version of Toloka and the mobile app. Check the pool settings. You might have the Client = Mobile Tolokafilter on.

Can I select specific Tolokers for my tasks because I liked their results in my previous pools?

You can assign a skill to these people based on their performance in the previous pools. Use this skill as a filter in the new pool.

How do I set up a filter so that the pool is available to users who don't have a specific skill (like a “spammer”)?

Specify this skill as a filter, but leave the value field empty (this is equivalent to absence of the skill).

How can I raise the skill value for a user, if they already have the skill?

If the Toloker already has a given skill, you can't add the same skill to them from the task review interface. You can open the Toloker's profile and edit the skill value.

Can Toloka users see that they were assigned a skill?

If it's a public or training skill, they see it and they get a message about it.

Can I show a skill in the task interface?

There is no such option. If the skill is public, the Toloker sees it in their profile.

Why can't I find the Toloker's gender in the Toloker data, although I can filter people by this attribute in the pool settings?

Requesters can't see the full details about specific Tolokers. So you can't see information like the date of birth, gender, last name, or first name. However, you can use filters by date of birth and gender (in the pool settings). This way you can select a group of Tolokers without accessing the personal information of individual Tolokers. This decreases the risk of user de-anonymization.

How do I automatically assign skills based on user responses to my questions?

You can do that using the Control tasks rule.

2. Specify student as the correct answer to the question. Don't take other questions into account (leave the fields empty or unselected).

3. Add the Control tasks rule to the pool: if the percentage of correct control answers = 100, then set the skill value Student = 1.

See the screenshot

Other questions

### Quality control

How do I set quality control in a pool correctly?

The settings for quality control rules depend on the type of tasks. General recommendations:

• Always use one or more ways to control quality of answers.

• Counting fast responses makes sense for most tasks.

• If the Toloker has to choose between options (for example, by selecting checkboxes), check the answers using majority vote or control tasks.

• If the Toloker has to provide a response as a text or link or upload a photo, the best way to control quality is by reviewing assignments. You can outsource task acceptance to Tolokers. Create a task with a question (for example, “Is this phrase translated correctly?”) and possible responses (for example, “yes”/“no”). Set up overlap and majority vote check.

• If a task is more like an opinion poll (for example, choosing nice pictures from a set), majority vote is not a good way to control quality. Make control tasks with artificial examples where the choice is evident.

We recommend adding at least 1% of control tasks in the pool. And for small pools — 5–10%.

Why's that?

Each control task is shown to the Toloker only once. If you use smart mixing, you determine how many control tasks should be in a task suite. If each suite contains one control task, then the maximum number of suites the Toloker can complete is equal to the number of control tasks in the pool. If you increase the number of control tasks in a suite, the number of suites available to the Toloker decreases by the same number.

There shouldn't be too few pages available. Otherwise:

• You won't be able to correctly evaluate the quality of the Toloker's responses.

• The Toloker won't be interested in completing such tasks because they'll spend a lot of time studying instructions but won't earn much.

Example

#### A large pool with 1% of control tasks (good)

There are 10,000 tasks in the pool, and 100 of them are control tasks (1%). Each suite contains 10 tasks, and 1 of them is a control task. Hence, a user can complete up to 100 suites.

There are 100 tasks in the pool, and 1 of them is a control task (1%). Each suite contains 10 tasks, and 1 of them is a control task. Hence, each user can only complete 1 suite.

#### A small pool with 10% control tasks (good)

There are 100 tasks in the pool, and 10 of them are control tasks (10%). Each suite contains 10 tasks, and 1 of them is a control task. Hence, each user can complete up to 100 suites.

What for

In a large pool with few control tasks, a situation might occur when users who have completed a lot of tasks in the project stop getting new task suites. This happens when the Toloker completes all control tasks in the pool.

Note

To filter out Tolokers, use the Control tasks quality control rule. To rank Tolokers by the quality of responses in control tasks, use a skill.

To make new task suites available to all users, including those who have already completed tasks in this pool:

1. Stop the pool.

3. Start the pool.

For open pools, we don't recommend creating control tasks from other types of tasks that have already been completed. This is because users who have already given their responses to them won't be able to re-complete such tasks as control tasks. In order for these users to continue completing task suites, the control tasks in the pool must be new.

How are the correct responses to control questions counted?

The Control tasks rule starts working after the Toloker completes the number of control tasks you specified. If your pool contains both training and control tasks, you can take into account the responses in both of them (the Number of responses parameter) or only in control tasks (the Number of control responses parameter).

As soon as the needed number of responses is collected, Toloka calculates the percentage of correct and incorrect responses and performs an action (assigns a skill, or blocks the Toloker in the pool or in the project). Then this percentage is updated as the tasks are completed by the Toloker. The number of the Toloker's recent responses that's used in the calculation is set in the Recent control task responses to use field. If you leave it empty, all the responses from the Toloker in the pool are counted.

Should I create a skill for every pool?

It is better to use one skill in a project. You can choose the way to calculate the skill:

• Calculate the skill for each pool separately. The current skill value is the value of the skill in the pool the Toloker completed last. This option is convenient if:

• The pools are intended for different groups of Tolokers (for example, there are filters by city or country).

• Pools are started one by one and you don't want to take into account the responses in the previous pools to calculate the skill in the current pool.

This calculation method is used by default when adding a quality control rule to a pool. For the control tasks block, leave the Recent control task responses to use field empty.

• Calculate skill based on all tasks in a project This option is good if the pools are small and you don't need to have skill calculated for each pool.

This option is available only for skills on control tasks. To use it, fill in the Recent control task responses to use field in pool quality control rules.

Can I make my training or control tasks totally different from the general tasks?

Your training and control tasks have the same project specification. However, you can create a separate project with the tasks and assign a skill based on user responses. Then you can admit Tolokers to the main project based on their skill.

Isn't the exam a regular pool that I pay for? How does it differ from a regular pool?

An exam pool contains only control tasks. It's usually small and used for checking how well users learned to do your tasks after they read the instructions and completed the training. Unlike your main pool, you already know the correct responses for every task in this pool. You can set the price to zero.

Based on the results of responses to control tasks, you can assign a skill to the Tolokers and then specify it in the main pool as a filter. For example, MySkill = 80 or = Is missing. You don't have to create an exam. For simple tasks, the training pool provides enough practice, but many requesters also use exams.

Is the time specified per task suite in the fast response settings?

Yes, the fast response settings specify the time per task suite.

I set up quality control, then I copied my user requirements. All my quality control settings were deleted and replaced with the copied settings. Is that normal?

Yes. When you copy the filter and quality control settings, the settings you previously added manually are overwritten. You should see a warning about this in the copy settings window.

The pool has an overlap and majority vote set up, but some fraudulent user opens the task suites, does nothing, and submits empty assignments. Could this cheater get more tasks from the pool before the results of other Tolokers are known? Could a user quickly click through a lot of task suites before the majority vote is accumulated to ban the cheater?

Yes, unfortunately, this can happen. This is why we recommend that you offer a training task or exam before the general task. In this case, only those people who showed good performance at the previous stage are selected for the main pool.

How do I set up an exam so that different people can take it without running out of tasks?

When you load tasks, use smart mixing. In this case, you'll have infinite overlap in your exam.

However, this poses the risk that you might spend a lot of money on the exam. You might want to open this pool only when the main pool opens, and close it when labeling of the main pool ends.

How do I test users to determine which kinds of tasks they do better and assign them relevant tasks?

You can add a training pool to test your Tolokers. Based on the test results, assign skills to the Tolokers for the tasks they do best.

Then open your pools only to the Tolokers that have a certain skill: use filters for this.

If I upload tasks using smart mixing, does it mean that the same file should contain both the control tasks and general tasks, or can I upload them separately?

Smart mixing is set up when you upload tasks to the pool. After creating a pool, click Upload and select the method for generating task suites. You can upload them using separate files or one file, arranging them in any order.

If a cheating Toloker gives a lot of incorrect responses, and the system eventually bans them for errors in control tasks, do I have to pay for the bad responses anyway?

If the Toloker already got paid for the tasks, the money can't be refunded to you.

Can one Toloker get access to two pools in the same project? Can I avoid that?

Yes, if they can access both pools, they can do both of them. To restrict access to subsequent tasks for a Toloker, use the Completed tasks rule and select a ban at the project level.

If I ban a Toloker for doing my tasks too fast, will all their responses be deleted and given to other Tolokers for labeling?

No. The responses of these Tolokers aren't automatically excluded from the final results file.

But you can do it yourself if you want. When downloading the results, select the option Exclude assignments by banned users to delete the responses of Tolokers who were banned at the moment of downloading. You can also forward all the assignments from banned users to other Tolokers using the Re-completion of assignments from banned users rule.

Can I create two active training pools, one for practice and the other for admitting users to the main pool? In other words, one pool is for users to practice and the other pool tests them.

Yes, you can do that. In this case, create the first pool based on the training pool and the exam pool based on your main pool. If a pool contains only control and/or training tasks, the price can be set to zero.

In the exam pool, you can create a skill reflecting the exam result and granting admission to the main pool. For example, if the number of responses is ≥ 10, set the skill value in the <exam skill> as % of correct responses. In your exam pool user requirements, specify: <exam skill> < 80 or = Is missing>. In the main pool, set up a filter: <exam skill> >= 80 and (<main skill> >= 70 or = Is missing). You can choose the skill values depending on how well the Tolokers handle your task.

My task uses a form with multiple fields. When there is an overlap and “Majority vote” is used for quality control, is each field taken into account, or if one field mismatches the majority vote, are the task results considered incorrect?

All responses to the task are taken into account. If one response differs from the majority vote, the whole task is counted as mismatching the responses of other Tolokers.

Have I understood correctly that if I use set the the skill value = 1 with the percentage of accepted responses >= 75 and 10 recent values to use, for every 8 correctly completed tasks out of 10 the Toloker is given 1 skill point?

No, this is incorrect. With these settings, each time a rule condition is met, the Toloker gets skill = 1. To change the skill value in the process of task review, you need a “multi-step” rule, which has multiple identical rules with different values of Total reviewed responses.

I created a training pool with one task containing a hint. The Toloker fails to complete the task on the first attempt, but finally succeeds. The Toloker gets the skill 0. How do I grant to the Toloker access to my tasks? The minimum required level that you can set is 10.

Technically, if you have only one task in your training pool, you don't have this option. The skill will be either 0 or 100. We recommend that you add several tasks, or at least 2 so that the Toloker will practice on the first task and will be able to do the second task correctly. In this case, you can admit users to your main pool starting from the skill value of 50.

You can also create a training pool based on the main pool. Assign a skill using the Control tasks rule: in this case, you can admit users with any skill level to your main pool, even if the value is zero. But we don't advise giving tasks to people who failed training.

Can I use manual review in the training pool?

No. But you can create a pool of the Training type based on your main pool and enable manual review there.

Can the Tolokers see which questions are control tasks?

No, they can't.

I have two text versions that I want to show to my respondents: one version to half of the audience, and another version to the other half (like in A/B testing). Is this possible in Toloka, or do I need to create two separate projects?

If you pass texts to the input data, you can load 2 different tasks in the pool. In one task, pass Text 1 in the INPUT: <input field name> field, and in the other task, use this field to pass Text 2. But if the text is in the HTML block of the task template, you need to clone the project. To let a Toloker do only one task in your project, use the Submitted responses rule. You can assign a skill or ban the Toloker after they submit one response.

If I ban users from my project so that everyone can complete a maximum of one task, are the Tolokers notified of the ban?

No, the Tolokers are unaware of the ban.

When I export a project from the Sandbox, the task files are not exported. Is this how it's supposed to work? I suddenly lost the markup of the control tasks that I created in the sandbox.

I want to create an exam with three tasks. If a user does two out of three tasks correctly, they get the skill. So I try to use 3 in the Recent control task responses to use field, but I get an error that the value is too small. Can I get around this without increasing the number of tasks to five?

The Recent control task responses to use field is for the number of recent responses from the Toloker. If you use manual review for your task, then to set up your intended rule you need to specify 3 in Total reviewed responses.

What output format do I use for the review results to filter out mismatching users based on the “Majority vote”?

To perform actions with users (assign a skill or ban them) based on the majority vote, add a relevant rule to the pool.

Don't forget to enable Keep task order in the pool parameters. Majority vote is used in the projects with preset options (radio buttons or checkboxes). This rule won't apply to the text entry or file upload fields.

I want to create training and exam pools to match the entered text against a sample, and sometimes the matching fails. How do I implement this?

For a control or training assignment to be counted as correct, it must exactly match the control assignment. To do this, you need to normalize the response text using JavaScript: remove spaces, punctuation marks, special characters, and capital letters, and write the result in a separate output field. Now you can match the processed assignment text against your control text.

Another option for selecting Tolokers for a project of this type is manual review.

In the section about control questions, does "Number of control responses" mean the total number of responses to control questions (including incorrect responses) or the number of correct responses to my control questions?

This is the total number of responses to the control questions.

How do I classify users as good Tolokers and poor Tolokers as they complete tasks, and ban the poor Tolokers?

You can create a task pool for all your Tolokers and create Toloker skills in it. In this case, you can open your tasks only to the Tolokers with the necessary skills.

Why has the speed of pool completion dropped?

Possible reasons:

• You've stopped the main pool. This could limit the number of Tolokers with access to the pool. Start the training pool again. There will be more Tolokers who can access the tasks.

• The filters you set are too strict. For example, a strong restriction on a certain skill that most users don't have.

• Too many users are banned. Ease the quality control rules.

How can I speed up the pool completion?

Other questions

### Overlap

What overlap should I set?

Overlap defines how many Tolokers complete the same pool task.

The best overlap is an overlap that provides satisfying quality of results. For most tasks that are not reviewed, overlap from “3” to “5” is enough. If the tasks are simple, overlap of “3” is likely to be enough. For tasks that are reviewed, set overlap to “1”.

Can I change overlap after the pool is started?

Yes. Open edit mode for the pool and set a new overlap value. You don't need to restart the pool. Updating the settings is usually fast, but if there are many tasks, it may take several minutes.

With dynamic overlap, is it possible that the pool will close before the tasks for minimal overlap run out? The overlap increased, but the pool is closed, and I need to start it manually.

Yes, this might happen. You must set an adequate pool closing interval.

How does counting work if I set overlap = 3 in the pool and response threshold = 3 in the majority vote?

In this case, if you don't have 3 identical responses for your task (response threshold), no user would be considered a good or poor Toloker, because the system can't see which of the Tolokers made an error.

But if you set response threshold = 2 with overlap = 3, then two users with the same responses are considered good Tolokers, but the third user, who gives a different response, is a poor Toloker.

Can I do it like this: set a basic overlap of 2 users, then, if both Tolokers select the same response, close the pool, but if they give different responses, show the task to one more user?

Yes, you can do that. Set up dynamic overlap (incremental relabeling, IRL).

Is there a cross-check feature for tasks?

You can use overlap to let multiple Tolokers do the same task. The overlap value is set up in the pool settings.

Why is the maximum number of submitted assignments in the progress bar less than the total number of uploaded tasks?

The progress bar shows the number of task suites including the overlap. If the overlap is greater than one, the number of task suites is different from the total number of tasks.

Other questions

How many tasks should be in a suite?

The number of tasks depends on how difficult and time-consuming the tasks are. Keep the size reasonably small. Large task suites are unpopular, partly because they are inconvenient for Tolokers (for example, if the internet connection is unstable).

What is the right time limit for the task completion?

Try completing the tasks yourself. Ask your colleagues and friends to complete them. Find out average completion time and add 50% to it.

How do I know how many tasks a Toloker will see on the page?

Why does the preview display all the photos from the file with tasks at once?

When you create a pool, the pool will have settings for the number of tasks per suite.

The system interprets commas inside my array elements as separators between the array elements. How do I avoid this?

Escape commas with a backslash (\).

How do I upload the file with the accepted assignments back to Toloka for projects with manual review? Where do I find the format of the upload data?

Assignments are reviewed in a file with tasks.

How is the data from the "hint" column displayed?

The text from the hintfield will be shown to the Toloker in a red box at the top of the page if they give a response to the control task that differs from the correct one.

If you need to display the text from the hint field in several lines, add hyphens to the file and enclose the text in quotation marks.

"Add your text here" is a hint for you. It means that you can replace the text in the field with your task data. The file structure and how to fill it out is described here.

Why do double quotes disappear from the output if I try to escape them using quotation marks?

If you have one word enclosed in quotes, format the uploaded assignment like this: "How many letters are there in the word ""Liechtenstein""". If you are escaping quotes inside your text, then the entire text must be enclosed in quotes. For more information, see the Guide.

Why haven't I received assignments since I launched my first project, and all the uploaded assignments are marked as "Training"?

Check the hint field. For the general tasks, this field must be empty.

How do I create the task file properly so that there are no errors?

In the file with the general tasks, the columns with the INPUT headers must be filled out. You can see those headers if you download a sample file from the pool.

If you are creating control tasks, fill out the GOLDEN columns with the correct responses.

If you are creating a training task, you also need to fill in the HINT:text column. For the general tasks you don't need any columns other than INPUT, so feel free to delete them.

The file format must be TSV, XLSX or JSON, and the encoding must be UTF-8.

Why do I see a syntax error when I upload a task where a user has to view an image and write feedback?

The error might occur if the expected input type is URL, but a string is received.

There may be two reasons:

• The input field has the "link" type.

• The pool was created for an outdated project version. It means that the pool was created before you changed the input field type.

What is the maximum number of tasks per suite?

It depends on the task. Technically, you can use as many tasks you want.

But users are reluctant to take lengthy tasks. They'd rather do 10 tasks that take one minute each than one task that takes 10 minutes.

In addition, if you use a large number of tasks on the page, there might be issues with uploading the files to be labeled. This problem might occur with images.

The third thing to consider is quality control and manual review. If you use recompletion of assignments from banned users, you should split the task into smaller parts so that fewer assignments are recompleted. You are more likely to meet your budget this way.

I have a task for photo classification. When there are more than 5 photos on the page, why does Toloka split them across 2 pages?

Are files with tasks sensitive to the order of the INPUT field and GOLDEN fields?

The files with tasks are insensitive to the order of fields. Use your preferred order of fields.

How do I add multiple "known_solutions" to a file with a training task?

You can't use the interface to upload the tasks with multiple correct responses to the pool. You can only use the API for that.

Where is my file added if I upload it to the running pool?

If you have the Keep task order option enabled in the pool settings, labeling will start after the tasks you uploaded previously are taken by Tolokers. If this option is disabled, we can't guarantee that the tasks will be assigned in that order.

How do I write an array to an input file?

The array of strings in the input data must be comma-separated. For example: INPUT:types text1, text2, text3, text4

How do I properly structure my file used for data upload if there is JSON data among the input?

All the values are written to the same column. Make sure to escape quotes. For more information about escaping quotes in JSON format, see the Guide.

If there are no headers for some input columns in the file with tasks, are they going to be skipped during import? Will they be skipped if they have headers without the "INPUT:.." prefix?

No. If you try to upload a file with missing headers to the pool, the system issues an upload error. All the INPUT fields required in the specification must be present in the file with tasks. There must be no extra fields or columns.

If you don't want to show some data to Tolokers, but you still need this data in the file, create the optional hidden input fields for such data in the project.

How do I use a link in the GOLDEN field?

Text in the GOLDEN field must match the control text exactly.

Usually, if you copy site links from the browser, the copied links have the same format. But this is not the case when the link is trimmed or typed manually.

Check the links that you use. There are several ways to unify links:

• Use RegExp in your JS to trim the received links and write the result to the new output field, and then match the received value against the control value.

How do I specify smart mixing settings in the interface when uploading a file?

Smart mixing settings are specified for the file rather than for the pool.

The settings specified during the first file upload are applied to all the files that are uploaded to this pool later on.

How do I properly structure my file used for data upload if there is JSON data among the input?

All the values are written to the same column. Make sure to escape quotes.

How do I view the processing log?

To view the processing log, click More on uploading errors. The processing log is written in JSON format. Objects inside result match the line number of the uploaded file. Lines that were processed with an error have the status "success": false.

To work with a large log conveniently, copy it to the text editor.

If the column headings are incorrect, the whole file is rejected. Otherwise, Toloka specifies the number of tasks with processing errors.

#### Processing errors tables

"parsing_error_of": "https://tlk.s3.yandex.net/wsdm2020/photos/2d5f63a3184919ce7e3e7068cf93da4b.jpg\t\t",
"exception_msg": "the nameMapping array and the sourceList should be the same size (nameMapping length = 1, sourceList size = 3)"

 Overview How to fix Extra tabs. If the uploaded file contains more \t column separators after the data or the link than the number of columns set in the input data, you get an error message. For example, if 1 column is set in the input data, and two more \t\t tabs are added in the file after the link, you get 3 columns, 2 of which are excessive. Remove extra column separators in the above example — both \t\t characters.
"exception_msg": "the nameMapping array and the sourceList should be the same size (nameMapping length = 4, sourceList size = 6)"

 Overview How to fix The number of fields in the header and in the row doesn't match. Make sure that: The number of tabs in the file structure is correct. String values with tab characters are enclosed in quotation marks " ".
"code": "VALUE_REQUIRED", "message": "Value must be present and not equal to null"

 Overview How to fix The value is missing for a required input field. Make sure that columns with required input data fields are filled.
"code": "INVALID_URL_SYNTAX", "message": "Value must be in valid url format"

 Overview How to fix Invalid data in a “link” (“url”) field. Make sure that: Links start with the http://, https:// or www prefix.
"exception_msg": "unexpected end of file while reading quoted column beginning on line 2 and ending on line 4"

The same task appeared on different pages

The same task may appear on different pages if:

• Dynamic overlap is used (incremental relabeling, IRL). As an example, let's say there were 5 tasks on a page. For 4 of them, responses coincided and the common response was counted as correct. The fifth task was mixed into another set because it didn't get into the final response and it needs to be “reassessed”.

• Different tasks have different overlap. Tasks with higher overlap will be additionally shown in sets with the other remaining tasks in the pool.

• If a quality control rule changes a task's overlap, it will appear in a different set.

How do I show two different versions of the text to Tolokers?

If you pass texts to the input data, you can upload 2 different tasks to the pool: pass Text 1 in the INPUT: <input field name> field of Task 1. In Task 2, use this field to pass Text 2.

If the text is in the HTML block of the task template, then clone the project. To limit a Toloker to doing only one task in your project, use the Submitted responses rule. You can assign a skill or ban the Toloker after they submit one response.

Other questions

### Training-exam-retry

How do I precede my task with mandatory control questions to check that the Toloker understood my instructions? Would such training or control tasks be similar to the general tasks?

The training and control questions must meet your project specification. However, you can create a separate project with your instructions, survey, and sample videos. Then you can assign a skill to users based on their responses. You can use this skill to admit Tolokers to the main project.

More Tolokers were trained than the training skill shows

The pool shows the total number of Tolokers that completed at least one assignment. A training skill can be lost over time if you set repeated training in the pool settings. This setting allows a Toloker to pass the training again after a certain period if the Toloker didn't complete any tasks in associated pools or if there was a large time gap between completing tasks (for example, because of a ban). The training skill displays the Tolokers who either recently completed training, or regularly complete your tasks so that the skill doesn't expire.

What's the difference between the exam pool that I pay for and the main pool?

Exam is a pool that contains only the control tasks. Usually it's small, and intended to check how Tolokers have learned to do your tasks after they read the instructions and have completed the training.

Unlike your main pool, you already know the correct responses for every task in this pool. You can set the price to zero. Based on the results of the control tasks, you can assign a skill to the Tolokers and then specify it in the main pool as a filter. For example, ≥ 80 or ≠ Is missing. You don't have to create an exam, because the training pool provides enough practice for simple tasks. But many requesters also use exams.

Which parameter affects the skill expiration?

The validity period of the training skills is controlled by the Retry after parameter.

The skill is deleted in the specified number of days if the Toloker:

• Has a skill value lower than in the Level required field.

• Didn't complete any tasks linked to the training during this period.

If their skill expires, your Tolokers need to complete the training again.

How do I make one parameter mandatory and the other parameters optional in my training task?

In the task file, leave empty control values for the optional output data.

How do I know when a particular Toloker got the skill?
1. Go to the Toloker card.

2. Click the Profile tab.

3. Find the required skill in the list and download the history of its changes.

Why do I have an infinite number of pages in the training pool?

Tasks have infinite overlap in the training pool. As long as the training pool is open and the training is running, users can access the tasks. Learn more about training pools.

How do I insert a link in the GOLDEN field?

Text in the GOLDEN field must match the control text exactly.

Usually, if you copy site links from the browser, the copied links have the same format. But this is not the case when the link is trimmed or typed manually.

Check the links that you use. There are several ways to unify links:

• Use RegExp in your JS to trim the received links and write the result to the new output field, and then match the received value against the control value.

If I upload tasks using smart mixing, does it mean that the same file should contain both the control tasks and general tasks, or can I upload them separately?

Smart mixing is set up when you upload tasks to the pool. After creating a pool, click Upload and select the method for generating task suites. You can upload them using separate files or one file, arranging them in any order.

Can I automatically pause accepting applications for the training pool if the necessary number of Tolokers have been trained and are already doing the tasks?

You can close the pool manually at any time using the interface. However, you can't set the number of users that should complete the training pool for it to close automatically.

How do I check that the Tolokers don't cheat during training?

Training helps users learn how to complete your task and figure out the instructions.

Based on the training results, you can select Tolokers who did well enough for the main pool.

However, the mere fact that a Toloker completes your training pool successfully doesn't guarantee that they will afterwards demonstrate high quality on your general tasks. Tolokers who show a high level of accuracy during the training could have obtained correct responses from others.

Besides the training, be sure to add quality control rules and control tasks to your main pools. This way you can ensure the quality throughout the task performance process.

If the task requires that the Tolokers send free-format responses or data files, use manual review to pay for tasks after they are reviewed.

Why is only Smart Mixing available in Training?

This is a technical limitation of training pools. If you want to use the Set manually option in the training, create the main pool, set the pool type as Training, and set the cost to zero.

How do I create two active training pools: the first one for practice and the second one to admit the Tolokers to the main pool?

Create the first pool based on the training pool and the second pool based on the main pool with the pool type set to Exam. If a pool contains only control and/or training tasks, the price can be set to zero.

In the exam pool, you can create a skill reflecting the exam result and granting admission to the main pool. For example, If the number of responses is ≥ 10, set the skill value in the <exam skill> as % of correct responses.

In your exam pool requirements, specify: <exam skill> <80 or = is missing>.

In the main pool, set up a filter: <exam skill> >= 80 and <main skill> >= 70 or = Is missing>. You can choose the skill values depending on how well the Tolokers handle your task.

How do I create a training pool so that the Toloker might fail it but still be admitted to the general task pool?

Create a main pool of the Training type. Add only training tasks. To assign a skill, use the Control tasks rule. To allow access to the general tasks to Tolokers with any skill level, set up the following filter in the main pool: <skill> >= 0 or <skill> ≠ 0.

Do users have to complete all the tasks in the training pool?

If you enabled incomplete training and specified the number of training pages required, users don't have to fully complete the training in order to pass. If you didn't make these settings, the Tolokers have to complete all the tasks in the training pool to get a training skill.

How do I set up a retry pool for my project?

You can create a retry pool similarly to an exam pool. In the pool settings, select the type Retry. In the retry pool filters, specify the upper and lower values of the

that the Tolokers must get in order to be admitted to the retry pool.

For example, if the main pool admits users with a skill of 70 or higher, then you can route the people with a skill between 40 and 69 to the retry pool.

To get a valid “range”, enter the skill twice: with an upper and lower value. For example: <basic skill > <70 and main skill >=40. We recommend that you don't make your exam and retry pools too lengthy, because Tolokers don't like to do zero-price tasks. 10–20 tasks is enough, depending on complexity.

How do I make the training optional so that Tolokers can decide themselves whether to take it or not?

Training is designed to select Tolokers for the general task. That's why training must be linked to the main pool and become inactive as soon as the main pool closes.

The Toloker is trained to get access to your paid tasks. If the training is optional, there probably won't be very many people who choose to complete it. Technically, “optional” training can be based on a main pool that includes some training tasks.

To show the training separately from other pools, disable Use project description and use this field to specify that this is an optional set of training tasks. In the pool settings, select the Training type.

Can I implement manual review in the training pool?

You can't use manual review in your training pool.

However, you can create a training pool with the Training type based on your main pool and enable manual review there.

Can I create training for projects where it is not possible to formulate the correct response exactly or review it automatically?

You can't create a training like this, because for the response to be counted as correct it must exactly match the control text.

For projects using free text input or attached files, you can make a pre-selection task with manual review. You can admit good Tolokers to your main pool based on their skill.

How do I create an exam with a preset number of correct responses?

To do this, under Test result, go to Recent tasks to use and specify the number of recent responses from the Toloker.

Let's say you need to create an exam with three tasks, one task per suite. If the Toloker succeeds in two out of three tasks, they get the skill.

If your task uses manual review, to set up such a rule you need to specify 3 for "Total reviewed responses". As you can see in the screenshot, in the first case, all the Tolokers who completed 3 assignments and whose answers are reviewed will get the skill. In the second case, only those who have 2 or 3 assignments accepted will get the skill.

How do I create a training and honey pots with an exam to get an output response other than the control value?

For a control or training assignment to be counted as correct, it must exactly match the control assignment. To do this, you need to normalize the response text using JavaScript: remove spaces, punctuation marks, special characters, and capital letters, and write the result in a separate output field. Now you can match the processed assignment text against your control text.

Another option for selecting Tolokers for a project of this type is manual review.

How do I create a file with training tasks?

For training tasks, you need to:

• Select the correct responses in the GOLDEN:result column.

• Fill in the HINT:text column. It stores a hint to be shown if the Toloker selects an incorrect response option.

Other questions

### Changing a running pool

If I change the time allocated for one task, will this apply to tasks assigned earlier?

If you change the time allocated for a task, the time value will apply to the tasks that have not yet been taken by the Tolokers. The same applies to the case when you close the pool. A Toloker who has an assignment in the active status can complete the assignment.

If you uploaded them using a different method, clone your pool and upload the new file with the corrected list of data to be labeled.

I uploaded two files to the training pool. How do I delete one of them?

• If the pool hasn't started yet, delete all tasks. To do this, click Delete in the Pool tasks block. Then upload one file to the pool.

• If the pool already started, delete tasks one-by-one in markup mode.

Other questions

## Working with results

### Aggregation

What is the difference between the confidence in the aggregated response in the Dawid-Skene aggregation model and the confidence in aggregation by skill?

In the way it's calculated. In both aggregations, confidence means the same thing.

How does the Dawid-Skene aggregation model work?

The Dawid-Skene aggregation model analyzes the Toloker responses and creates a confusion matrix for each Toloker. This lets us evaluate the statistical significance of the Toloker in the context of each assignment. Learn more about the model.

Why does the Dawid-Skene aggregation model return a result that the Tolokers didn't select?

The method doesn't guarantee that original Toloker responses will be used for aggregation. The algorithm takes into account Tolokers' quality parameters and response patterns. Consequently, it can return a result that's different from the Tolokers' responses to this task.

Where do I see the aggregation progress?

The pool page contains the List of Operations button.

Why might aggregation by Toloker skill be unavailable?

You cannot aggregate by project fields that have no valid values. Specify the possible values for all the fields of all types.

You can't aggregate by skill. When running via the API, I get the error code ONLY_FOR_POOL_WITH_MIXER. Why?

You need to use smart mixing.

Can I get notifications when results aggregation finishes?

Other questions

### Processing the results file

Why do I get blank spaces inside my TSV file?

When you upload a file with rows, double quotes indicate an area where you can use special characters (tabs or line breaks). Toloka merges everything in between the quotes into one row to make up one task. To use double quotes inside such an area, you need to escape them with another quote. Read more here.

What is the result of processing an empty text field?

If a Toloker typed some text and then deleted it, the result is null, otherwise, it's undefined.

Other questions

### Manual review

How do I send an assignment back to the Toloker for revision?

You can only accept or reject an assignment.

Can I disable tasks for Tolokers who do a poor job on tasks?

You can deny access to the pool if the Toloker's responses are too fast, if they don't match the majority vote, or if the Toloker makes too many mistakes in control tasks. Tasks completed by such Tolokers can be given to other Tolokers.

Can I fix something in a completed task myself?

No, you can't fix anything in the task itself. However, you can do this manually in the results file.

What should I do if I want to accept a completed task but the pool is already archived or the Toloker wrote to me after the allowed time?

Simply give the Toloker a separate reward without changing the task status. You can't change the task status in the pool in this case.

What should I do if I rejected a task for a reason that isn't specified in the instructions?

Accept the task and update the instructions. Otherwise, you violate the Requester Agreement that requires to clearly state the task requirements and the results expected from the Toloker.

Can I reject part of the responses on the page and accept part of them?

No. For example, there are 10 tasks in a suite that costs $0.10, and the Toloker did 2 of them incorrectly. You can't accept the correct answers and pay for this part ($0.08). Response pages are accepted or rejected in their entirety.

How can I notify the Toloker of changes in the instructions?

Add the notification to the project description (for example: “Attention! The instructions changed”) and send a message to all the people who completed your tasks. To do this:

• Assign them a hidden skill, or use an existing skill linked to the pool.

• If you created a new skill, specify the value you assigned to the chosen group, (for example, 1). If you use an existing skill, specify the minimum value.

How can I increase the project's rating?

The project rating is the average rating across all categories. Pay particular attention to the categories for which you got the least points.

Low rating for “Will you take similar tasks in the future”

Perhaps the Tolokers found your tasks too difficult. Try to simplify them.

Low rating for “Clarity of instructions”

Shorten instructions and rewrite using simpler language. Add pictures and examples.

Low rating for “Task interface usability”

Make the interface more user-friendly and don't make the Toloker complete unnecessary actions. Use keyboard shortcuts.

Starting from December 15, 2021, tasks in pools are automatically available in the web version of Toloka and the mobile app. If your task isn't available on mobile devices, it means that you might have forgotten to add the Client filter.

Low rating for “Communication with the requester”

Reply to messages from Tolokers regularly. Try to provide feedback as fast as possible. Correct errors promptly and use mailing lists to notify Tolokers of changes. If you don't understand what the problem is, run a mini-survey and ask the Tolokers who completed your tasks what they like and what they don't like.

Other questions

### Statistics

What is the formula for calculating the percentage of pool completion?

The percentage is calculated based on the total number of pages, including the overlap. If the pool uses smart mixing with control tasks, the maximum progress bar value and the currently completed percentage are calculated approximately.

What happens to the tasks that have the expired or skipped status?

How are the statistics for “Quality: training tasks” and “Quality: control tasks” calculated? Do they include the training tasks uploaded to the main pool?

“Quality: training tasks” includes only the training pools linked to the main pools, but the control and training tasks uploaded to the main pools are counted in “Quality: control tasks”.

Can I get the exact start and end time from the Toloker with the results of the task?

When you download the results file, select the Start time and Submit time checkboxes. The downloaded file will include the exact UTC date and time when the Toloker accepted the assignment and submitted it.

Other questions

## Archiving pools and projects

Can I delete a pool?

You can't completely delete a pool, but you can archive it. The system won't delete my pools automatically.

How long is the pool stored?

If there is no activity in the pool for a month, it is archived. You can't run such a pool, but you can clone it or download the labeled data from it.

Where are my pools that were closed a few months ago stored?

Inactive pools are archived after one month. To see them, select Archived in the Pools tab.

How do I find out the pool archiving parameters?

To find out the archiving date, get a list of operations with the POOL.ARCHIVE type. The response will contain the pool number and the archiving date. You can't get the method used to archive the pool via the API.

If less than a month passed between the activity in the pool and its archiving, you can assume that the pool was archived manually, and if it's been one month or more, then it was archived automatically.

How do I accept tasks from the archived pool or when the Toloker wrote to me later than the allowed deadline?

Simply give the Toloker a separate reward without changing the task status. You can't change the task status in the pool in this case.

Other questions

## Payments

When I top up my account, I see an amount 1000 times greater than I planned. What happened?

That's normal. For example, if you entered $25 and you see "25,000", it's still$25 with a decimal delimiter. Your account will be topped up by $25 at the current exchange rate. You'll see the amount in rubles when you proceed to payment. How long does paying the invoice take? If you pay using a bank card, the money is usually transferred to your Toloka account within a few minutes. If you can't see the top-up amount on your account, write to us and we'll sort it out. Specify your requester username and account number and use Account top-up as your email subject. How do I find out the currency exchange rate that would apply to my account top-up in Toloka? You specify the top-up amount in USD. On the Balance, it's converted into rubles, including VAT. Learn more about top-up. How do I add money to Toloka? You can top up your Toloka account using a bank card or bank transfer. On the Profile page, click "Connect to billing", fill out the form, and you'll see the "Top up account" button. Learn more with step-by-step instructions. Get closing documents and invoices Other questions ### Payment for tasks Where can I set the task price? You can set a price for your task suite on the pool editing page. The minimum price is$0.005.

How do I set up a budget for my first task in Toloka?

Here's the general rule of pricing: the more time is needed to complete the task, the higher the price is.

If the task is simple, like if the Toloker spends a few seconds to assess product relevance, then set the price to $0.01–$0.02 for 10 tasks (products) on the page.

If you register in Toloka as a Toloker, you can compare offers from other requesters.

Define the page price, multiply it by the overlap (it's usually 3–5 for a classification task) and add 20% VAT. Try topping up your account by $10 first, then continue topping it up based on the performance dynamics. How do I pay more to users who fill out optional fields? You can issue rewards after completion and describe the criteria for increased rewards in your task instructions. You can't change the task suite price dynamically based on the completion results. Where do I find the statistics on the awards I paid? Track your money debited for rewards in ProfileSpent tab. Can there be tasks with different prices in the pool? No. The price per task suite is the same for all tasks in the pool. You can create multiple pools with different prices or change the price depending on the Toloker skill using Dynamic pricing. You can pay rewards to good Tolokers. Other questions ### Refund Refund money transferred to the Toloka account ## Tolokers ### Data about Tolokers How do I view information about Tolokers? You can view information about Tolokers of your tasks on the Tolokers page. To view information about a Toloker, select their ID. The requester can access the following data in the Toloker profile: country and city, age, education, language skills. On the Metainformation tab, you can find the versions of the browser and operating system, the User-agent type, region detected by IP, and other Toloker parameters. To select the Tolokers for your pool based on their profile, device, geo location, and other parameters, use filters. Do you verify the information entered by the Toloker in the profile? It's the Toloker's responsibility to provide the information in the profile during registration. We don't request identity documents for registering in Toloka. If a profile seems suspicious to us, we ask the owner to confirm the information. Do Tolokers know their ID? No, only the requester can see the Toloker ID. Why can I filter Tolokers by gender in the pool settings, if gender isn't shown in the profile? The requester can't see the full details about specific Tolokers. For example, the requester can't see their date of birth, gender, last name, or first name. However, filters by date of birth and gender are available to the requester in the pool settings. You can use them to select a group of Tolokers without accessing the details about specific Tolokers. This decreases the risk of Toloker de-anonymization. More than 500 Tolokers passed the training, but the training skill shows only 30. The pool shows the total number of Tolokers that completed at least one assignment. A training skill can be lost over time if you set repeated training in the pool settings. This setting allows a Toloker to pass the training again after a certain period if the Toloker didn't complete any tasks in associated pools or if there was a large time gap between completing tasks (for example, because of the ban). The training skill displays the Tolokers who either recently completed training, or regularly complete your tasks so that the skill doesn't expire. Other questions ### Rewards How do I reward Tolokers in addition to the basic task price? You can increase the basic task price for Tolokers that have a higher skill. To do this, set up Dynamic pricing. If you want to motivate high-quality Tolokers regardless of their skill, use rewards. In your task instructions, specify the amount and conditions for the Toloker rewards. How can I view statistics on paid rewards? To view your expenses that involve rewards, go to your profile and open the Spent tab. Other questions ### Cheaters Can I disable tasks for Tolokers who do a poor job on tasks? You can deny access to the pool if the Toloker's responses are too fast, if they don't match the majority vote, or if the Toloker makes too many mistakes in control tasks. Tasks completed by such Tolokers can be given to other Tolokers. Can I ask a Toloker to redo the task if they made mistakes in it? No. After sending a task, the Toloker can't make any changes to it. You can add tasks that were completed incorrectly to a new pool. Can I fix something in a completed task myself? No, you can't fix anything in the task itself. However, you can do this manually in the results file. Fraudulent Tolokers submit assignments with empty response fields. Are they going to be banned before the responses of other Tolokers are known? Fraudulent Tolokers aren't banned before the majority vote is known. That's why we recommend that you have new Tolokers complete training or a test. Then you can select the Tolokers that successfully completed the training to do your tasks. Are the cheaters who were banned for incorrect responses paid anyway? If the Toloker was already paid for the tasks, you can't cancel the payment. Tolokers completed the training successfully, but have poor results in the general task During the training, Tolokers follow the task instructions and practice completing your tasks. Based on the training results, the requester can select Tolokers who did well enough to get access to the main pool. However, the mere fact that the Toloker completes your training pool successfully does not guarantee that they will continue to demonstrate high-quality performance. Tolokers who did well on the training but had inadequate results in the general task might have obtained correct training responses from other people. In addition to the training, be sure to set up quality control rules in your main pools. This lets you control the quality throughout the task completion process. If the task requires that users send free-format responses or data files, use manual review to pay for them only after reviewing the responses. The results include the responses of users who I banned The results show the responses of all users, including those who are banned. To exclude their responses from the results, select the option Exclude assignments by banned users. It will delete the responses from users who were banned at the moment the results were downloaded, not when the pool was labeled. How can I ban a user and reject all their responses? You can't automatically reject the responses of a banned Toloker. But you can do it yourself if you want. When downloading the results, select the option Exclude assignments by banned users to delete the responses of Tolokers who were banned at the moment of downloading. You can also forward all the assignments from banned users to other Tolokers using the Re-completion of assignments from banned users rule. My project has a trusted Toloker who was banned by the system Unfortunately, this Toloker has violated the Toloker agreement and will no longer be able to complete tasks. You can find new Tolokers or customize filters so that they better match the project requirements. Other questions ## Questions about presets ### Selecting a preset How do I classify texts according to their meanings? You can structure your text classification task using the source text and radio buttons. It can also be text and checkboxes if you use multiple subjects. We recommend that you base it on the Sentiment analysis & content moderation preset. You can also create your own interface. All the available tools are described in the documentation. How do I create a task using both input and output text fields? You can see how it's implemented in the Transcribing audio recordings preset where a string-type output field is used. In the Text recognition from an image (OCR) preset, you can view how to describe text input fields. Please note that if you later want to use the Dawid-Skene aggregation method, you must specify allowed values. What preset do I select so that Tolokers label only irrelevant products in the output? You can create such an assignment based on the classification preset. Show a product image and ask the question: "Does the product match the query?" Add two radio buttons for responses: “Yes” and “No”. How do I label elements on web pages? Generate the screenshots of pages and manually label areas using the “Object selection in an image” preset. I have a complex task. How do I break it down to get high-quality results? If your task contains many objects of different types, you should break it down. For example, you can ask users to select numbers in the first project, doorways and windows in the second project, walls in the third project, and plumbing in the fourth project. The simpler the task, the cheaper it is and the better the quality of the final result. Set the cost of labeling a single class of objects in photos at about$0.01.

Use the Object selection in an image preset. You can open this preset in the editor and add a drop-down list for labeling the selected object. See how to do this in the editor description (Dropdown list tab).

How do I add response validation depending on a checkbox?

You can use JavaScript to add assignment validation depending on a checkbox. An example is provided in the “Search for information online” preset.

Other questions

### Area selection

How do I create a shortcut for adding a polygon in "image-annotation"?

To create a shortcut, add the following action to the "onKey" method:

onKey: function(key) {
var el = this.getDOMElement().querySelector(".image-annotation-editor__shape-polygon");

if (key === 'D') {
el.click();
}

How do I mark up triangles so that they close automatically when the third point is selected?

Use the C shortcut for closing areas.

You can also use the library to customize the keyboard shortcuts for your tasks.

How do I create a task for selecting objects in images?

We recommend that you break down your object selection project into three projects in Toloka:

1. Sorting images containing an object.

1. Create a task using the “Image classification” preset.

2. Sort the images containing the object you are looking for.

3. Show the image to the Toloker and ask if the object is in the image. Response options: Yes/No.

2. Selecting objects in images.

1. Select the object in the images you obtained after the previous project. You already have such a project. Run the task with manual review.

2. Use the quality control rules: fast responses, manual review, and post-review re-assessment. Description of rules with examples.

3. Reviewing object selection assignments.

1. Create a task using the object selection template.

2. Hide the editor and ask whether the object is selected correctly. Response options: Yes/No.

3. In the input data, pass the images and coordinates of the labeled objects from the previous task.

Now you can run the resulting pool with an overlap of 3–5 or with dynamic overlap. After that, you can aggregate the results and then upload the data for review to Project 2.

To prevent the Tolokers who worked on the second project from doing the review, assign a skill to them. Use this skill as a filter in the pools of the third project.

How do I add assignment validation depending on a checkbox?

You can use JavaScript to add assignment validation depending on a checkbox. An example is provided in the “Search for information online” preset.

I have a task for area selection in an image. What should the Toloker do if there is no selectable object in the image?

Main options:

• Select an arbitrary area in the image (for example, put a square in the upper-right corner). In this case, the project instructions for reviewers should also reflect this.

• Ask the Toloker to skip the task and report it in a personal message. Messages are reviewed by the requester. If the object is truly missing, the task is deleted from the pool by resetting the overlap.

• Add an additional “No object” checkbox to the interface. Make sure that your JS checks that either the object is selected or the checkbox is enabled. In this case, add information about the checkbox value in the review task interface.

How much would 2000 images with a large number of different types of selectable objects cost? How do I create a task for this amount of work?

In the case of crowdsourcing, it's better to break down this task. The simpler the task, the cheaper it is and the better the quality of the final result. The cost of labeling a single class of objects in photos might be about \$0.01.

​Base your task on the “Object selection in an image” preset. See the step-by-step guide for creating this type of project on this page.

The editor used in the preset lets you add a drop-down list for labeling the selected object. See how to do this in the editor description (Dropdown list tab).

How do I implement selection of 3 different areas in an image? Select the name, image, and price in the product page screenshot.

You can create a selection + drop-down list with category selection. See how to do this in the editor description (Dropdown list tab).

What are the input data in the case of object labeling in an image: the coordinates of the object relative to the image, or the coordinates of the object in the Toloka user window?

The coordinates are relative to the image.

How do I use control and training tasks in the standard preset with an area selection editor?

In the standard preset with an area selection editor, you can't use the control tasks. In order for the assignment to be accepted by the system as correct, the object selected by the Toloker must exactly match the control object. This is almost impossible. Therefore, you can leave the GOLDEN field empty in the task file or simply delete all the columns except INPUT.

You can't use training and the main pool with the Training type in an area selection project because for the response to be correct, the object selected by the Toloker must exactly match the control object. This is almost impossible.

Such tasks are usually run with manual review: the Toloker submits an assignment, and then the assignment is rejected or accepted after the review.

For pre-selection of users, you can use “examination tasks”. Review the assignments and assign skills based on the percentage of accepted assignments. For this purpose, add the “Results of assignment review” rule to the pool. To make sure that only the good Tolokers are admitted to the main pool, put a skill-based filter to the pool.

Other questions

Can I limit the source of the photo to camera-only in a field task so that the Toloker can't upload a photo from anywhere else?

To open the camera instead of the gallery when the Toloker taps the image upload button, in the **Image upload button **component specify camera=true.

In the mobile apps, Tolokers can add photos from the default gallery (iOS) or Google photo (Android). To limit the capacity of adding online images, specify in the component requiredCoordinates=true. In this case, the system won't let the Toloker add images without geotags.

Other questions

### Side-by-side image comparison

How do I create a task with a selection out of three image options with the paired image comparison?
1. Use the “Side-by-side image comparison” preset.

2. In the file, specify the links to the compared images.

3. In the file, create the tasks where all the images will be compared in pairs:

• Image 1 and Image 2

• Image 1 and Image 3

• Image 2 and Image 3

4. Process the results.

You can also edit the project so that the Toloker sees 3 images at once and selects one of them.

Other questions

## Survey

How do I create a simple survey with no options, where the Toloker answers an open-ended question?
1. Create a project from an empty preset.

2. Write your question in the HTML block.

3. If you need an extensive response, add the required number of text entry components.

4. If you need a short response, add the required number of string entry components.

5. Come up with a name for each of the components and create a matching number of string-type output fields with the same names. They will be used to save responses.

6. Make all the output fields mandatory.

7. Make the input field auxiliary. It will only be used to create a file with tasks.

8. Come up with a name for the input field and set the string type for it (see the step-by-step guide on creating a survey).

How do I create a survey with a single question based on the survey preset?

The survey includes an auxiliary input field. You can use it to pass any information, and it won't be visible to Tolokers.

Upload one task and use the overlap parameter to enter the number of people you want to survey.

Other questions

Can I limit the source of the photo to camera-only in a field task so that the Toloker can't upload a photo from anywhere else?

To open the camera instead of the gallery when the Toloker taps the image upload button, in the **Image upload button **component specify camera=true.

In the mobile apps, Tolokers can add photos from the default gallery (iOS) or Google photo (Android). To limit the capacity of adding online images, specify in the component requiredCoordinates=true. In this case, the system won't let the Toloker add images without geotags.

Other questions

### Side-by-side image comparison

How do I create a task with a selection out of three image options with the paired image comparison?
1. Use the “Side-by-side image comparison” template.

2. In the file, specify the links to the compared images.

3. In the file, create the tasks where all the images will be compared in pairs:

• Image 1 and Image 2

• Image 1 and Image 3

• Image 2 and Image 3

4. Process the results.

You can also edit the project so that the Toloker sees 3 images at once and selects one of them.

Other questions

### Survey

How do I create a simple survey with no options, where the Toloker answers an open-ended question?
1. Create a project from an empty template.

2. Write your question in the HTML block.

3. If you need an extensive response, add the required number of text entry components.

4. If you need a short response, add the required number of string entry components.

5. Come up with a name for each of the components and create a matching number of string-type output fields with the same names. They will be used to save responses.

6. Make all the output fields mandatory.

7. Make the input field auxiliary. It will only be used to create a file with tasks.

8. Come up with a name for the input field and set the string type for it (see the step-by-step guide on creating a survey).

How do I create a survey with a single question based on the preset survey template?

The survey includes an auxiliary input field. You can use it to pass any information, and it won't be visible to Tolokers.

Upload one task and use the overlap parameter to enter the number of people you want to survey.

Other questions