TOLOKA Special Terms


The terms used in the present Toloka Special Terms (the “Special Terms”) shall have the meaning given in the Toloka Terms of Use or the Master Service Agreement entered into by the Parties (the “Agreement”). 

The Service Terms are part of the Agreement.


1.1. To access Toloka Platform and Services, Customer shall get registered on Toloka Platform, create Profile with a valid e-mail address and get the access to API (Application Programming Interface) (hereinafter referred to as the “API”).

1.2. Customer shall ensure safe storage and prevent the login details the Customer uses to access the Services from being compromised. All actions performed on the Toloka Platform using Profile and (or) the Toloka API using the login and password provided to Customer shall be deemed to be performed directly by Customer.

1.3. Customer will access the Toloka Platform via its own internet connection and is solely responsible for arranging access via the Internet with its internet access provider. Toloka excludes any responsibility and warranties (express or implied) for transmission or receipt of data through Customer’s internet connection.

1.4. Customer may order, set up, and manage Services via Profile, or the API’s of Services, or email (applicable for Bespoke solutions).

1.5. If Customer authorizes any third parties to manage Services on behalf of Customer, such third parties (representatives of Customer) shall comply with the terms of the Agreement, the Special Terms, and any linked Documents referred to in those documents. Customer is responsible for all activities that occur under its account, regardless of whether the activities are authorized by Customer or undertaken by Customer, its employees or a third party (as e.g. contractors, agents or Users). All acts or omissions of such third parties will be attributed to Customer as if they were its’ own.

1.6. Toloka may, from time to time, use the contact details (email address and Profile) it has received from the Customer under or in relation with this Agreement, to provide Customer with advertising messages for Toloka’s own goods, works and services similar to the Services by email and/or through his Profile. If the Customer does not wish to receive such advertising messages, Customer can inform Toloka at any time, freely and without cost, by sending an Email to Furthermore, Customer is entitled, freely and without cost, to unsubscribe from receiving further electronic advertising messages by following the instructions specified in a message received, e.g. clicking an unsubscribe link (opt out).




“Toloka Self-service” is a service organizing data labeling and data collection processes through the Toloka Platform and providing the Customer full control of settings, including but not limited to, speed, price and quality of the performing of Tasks. 


1.1. Customer will pay Service Fees to Toloka for Toloka Self-services.

1.2. Service Fees for providing Toloka Self-services include Task cost, Service Rates, as well as additional remuneration as agreed upon by the Parties in writing or via Toloka Platform.

1.3. Entering into this Agreement, Customer represents that it acquainted and agreed with effective Service Rates and other fees posted on Site or in Profile. Toloka may from time-to-time change Service Rates by updating the relevant information in Profile or on Site at URLs of pricing for specific Services, subject to prior notice of Customer. Updated Service Rates shall become effective from the date specified when posting, but in any case, not earlier than commencement of the next Accrual Period following the period within which the rates were changed.

1.4. The Agreement is entered into after the generation of an invoice, or at the latest when a Task is performed. All Tasks placed, including those stopped by the Customer or not completed, are subject to the Agreement.


2.1. Customer shall pay Service Fees based on Customer’s usage of Services and in accordance with Service Rates.

2.2. Customer generates an invoice on its own using Profile.

2.3. Customer may access and use Services only if Customer has a positive balance in its Profile.

2.4. If at the expiry of the Accrual Period Toloka fails to provide Services, which have been prepaid by the Customer pursuant to the Agreement, the said amount shall be transferred to the next Accrual Period.


3.1. Customer shall, at its own, place Task via the Interfaces of Toloka Platform by one of the following ways:

3.1.1. placement of Task through Customer’s Profile pursuant to the Instruction for Customers posted in the information section of Customer’s Profile and here:

3.1.2. placement of Task using API of the Toloka Self-services pursuant to the API User Guide posted in the information section of Customer’s Profile.

3.2. Regardless of the way Customer intends to place Tasks, Customer shall, on its own and without the intervention of Toloka, specify the settings of Task, establish deadlines, post Task Instruction, Internet links, texts and visual materials shown to the Users when performing Task and shall establish Requirements. No Users failing to comply with Requirements (based on the User information available to Toloka) will be invited to perform Tasks.

3.3. Customer shall specify Requirements for all Tasks, including any deadlines, instructions, and materials required to complete Task. Requirements may include requirements to User’s gender, age, education, citizenship, region, country, city of residence, ability to speak certain languages, type of device that enables User’s access to Toloka Platform and Tasks (desktop or mobile device), specifications of such device, specifications of User’s operating system, User’s skills in performing certain types of Tasks (in accordance with Customer’s independent assessment of User’s skills, which the Customer can conduct using functions provided by Toloka), User’s willingness to view content meant for adults only, and any other requirements.

3.4. Customer’s abilities to place Tasks with certain content are limited by technical specifications and functionality of Toloka Platform, Customer’s Profile, and API. Toloka shall not be held liable, if Customer fails to place a certain Task for the said reason.



"Bespoke Solutions" is a service organizing a data labelling and data collection processes through Toloka Platform managed by Toloka and providing the Customer with the results of performed Tasks.


1.1. Customer shall send the description of Task(s) to Toloka via email. The quantity of Tasks is not limited.

1.2. Toloka shall review Customer’s Task(s), its volume and calculate the amount of Service Fees and period of providing Bespoke solution and other terms in the Statement of Work to the Agreement (hereinafter – the "Statement of Work") within 5 (five) business days upon receipt of the Task(s). The Statement of Work shall be signed by both Parties. (s).

1.3. If Toloka agrees to provide Bespoke solution, Customer shall generate an invoice via Toloka Platform indicating the amount of Service Fees.

1.4. The Agreement is entered into after the signing of the Statement of Work. All Tasks placed, including those stopped by Customer or not completed, are subject to the Agreement.

1.5. Customer shall accept the results of providing Services through Customer’s Profile or API and the type of acceptance shall be automatic.


2.1. Toloka is entitled to request any additional information necessary for providing Bespoke solution from the Customer.

2.2. Toloka is entitled to access the Customer's Profile in order to verify the correctness of the settings and compliance the result of the Bespoke solution with the Customer's Requirements.