Registration and logging in

I am registered in Toloka

  1. Log in to Yandex.
  2. Go to the Toloka site. The tasks page opens. You can complete any available task.
Attention. If the Yandex home page opens, make sure that the username at the top of the page matches your username in Toloka. If the username is wrong, click on it, then click Log out, choose the right username, and enter the password.

If you don't remember your username or password, go to the Restore access page.

I am registered in Yandex, but not in Toloka

  1. Open Toloka.
  2. Check if the username is at the top of the page:
    There is no username

    Click the Log in button at the top of the page, choose the username and enter your password. If you don't remember your username or password, go to the Restore access page.

    Wrong username
    Click on it and then click Log out. Choose the right username and enter the password.
    My username
    Go to the next step.
  3. Check your email address and phone number:
    Email and phone number

    Go to Yandex ID and link your phone number. We need your number to send the SMS code. Also make sure to enter your email address.

    This phone number is already used

    A user with the phone number specified in your account is already registered in Toloka. Check the number in Yandex ID.

    If the wrong number is linked, change it. For more information about linking a phone number, see Yandex ID Help.

    If the number is correct, it means you previously registered in Toloka with another username. Use Restoring access.

    Attention. According to the User Agreement, a user can have only one account in Toloka.
  4. Fill in the profile information.

  5. Accept the User Agreement and click Next.

I don't have a Yandex ID

  1. Register in Yandex. Be sure to enter your mobile phone number. We need it for sending the SMS code.
  2. Register in Toloka.


I can't get an SMS with the confirmation code
Follow the recommendations in Help for Yandex ID. If this doesn't help, contact support.
I can't register because my phone number is already linked to another account

Your phone number can only be linked to one Toloka account at a time. Most likely, you already registered in the system under a different username. Recall the username you registered with and use it to log in. If you don't remember your username, use Restoring access.

According to theUser Agreement:

  • The user may have only one account in Toloka.
  • Re-registration is prohibited.
  • The user must have a unique phone number.
How do I change the phone number in my account?

Go to Yandex ID and change your main number. After changing your phone number, you won't be able to withdraw money for a week.

Note. If you don't have access to the old number, it takes a month to change it. For more information about changing your phone number, see the Yandex ID Help.
Where to find your username in the web version of Toloka
In the web version of Toloka, your username is shown in the upper-right corner, next to the avatar. If your name or nickname is displayed next to the avatar, click on the avatar. The username will be shown in the window that opens.
Where do I view my username in the mobile app?

If you use the Toloka mobile app, choose the platform:

Open the menu by tapping at the top of the screen. Your username is at the top next to the avatar.

Tap . You'll see your username in the Profile section.

I don't remember my username or password

If you don't remember your username or password, go to the Restore access page.

Learn more about logging in to Toloka.

Repeated registration in Toloka
According to the User Agreement:
  • You can only have one account.
  • You can't restore a deleted account.
  • You can't register in Toloka a second time.
Other questions

Fill out the form:

Note. Please don't send duplicate requests or ask for a faster response. The support service reviews all incoming requests. You will receive a reply within a few days.