Troubleshooting

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If you have a problem working with Toloka

In the section contents, select the stage where you encountered the problem and find the appropriate solution in the list. If not found, contact support.

Registration
Sandbox
Projects
Pools
Tasks
Results
Payments
Tolokers
API
All issues
I became a requester by mistake, how can I use the platform as a Toloker and earn money?
I can't complete registration as an “individual requester”. I'm not getting an SMS code.
The phone number belongs to another user
Contact support
Introduction
Getting started
Important tips
Useful recommendations
Working with Toloka
Projects
Pools
Tasks
Results
Project analysis
Toloka settings
Task interface
Template Builder
HTML/CSS/JS editor
Help and support
Frequently asked questionsTroubleshootingSupportGlossary